Tech Support Videos

Please watch this video to learn how to access your scholar's progress report.

Important action item if you are using an RMP Chromebook: It is essential that your computer has the most up-to-date operating system installed. Please follow these steps to update your Chromebook’s operating system. 

10 STEPS

1. Click Sign in with a different account

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2. Type your Username

Click Next.

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3. Type your password and click Next

For K-2 your password is your scholar's birth year (4 digits).
For 3-5 your password is your scholar's full birthdate (8 digits including a 0 at the beginning for months or days 1-9)

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4. Wait for the settings to load

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5. Click On the clock in the lower right hand corner of the screen.

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6. Click on on the cog wheel icon to open settings at the top of the box that pops up when you click on the clock.

Note that you must be logged in to your account to see this option.

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7. Click About Chrome OS in the lower left hand corner

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8. Click Check for Updates

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9. WAIT while your device updates. Please leave the computer on, plugged in and connected to internet during this process. It may take up to two hours for this process to complete depending on the Version number you started with. 

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10. Click Restart. 

Your Version should now be 84 or above.

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Here's an interactive tutorial

https://www.iorad.com/player/1704698/RMP-Chromebooks---How-to-update-the-Operating-System--Chrome-OS-

 

Additional information about updating your Chromebook’s operating system is available in the video below. 

Learn how to get started with your RMP Computer by watching the following short videos.

 

Step 1

Log onto your computer and get your student set up for the day. Watch one of the two videos below depending on if you are using an RMP Computer (Chromebook) or a personal computer.

 

Step 1 on an RMP Chromebook

Step 1 on a Personal Computer

Step 2

Next, it’s important to know how to navigate to your student's schedule and launch a Zoom meeting. Watch one of the two videos below depending on if you are using an RMP Computer (Chromebook) or a personal computer.

 

Step 2 on an RMP Chromebook

Step 2 on a Personal Computer

Step 3

Finally, you’ll need to log in to Seesaw and complete your first assignment. This video describes how to use Seesaw on any computer.

 

Watch this short video for details about how you can best prepare your student for the start of the school year, including information about setting up your space, behavioral expectations, and ways to monitor your student's progress.

Need internet access? Comcast Internet Essentials is offering two months of free service to new customers - learn more at internetessentials.com. You can also access an Xfinity WiFi Hotspot - anyone in proximity to a hotspot can access for free. See a map of locations at wifi.xfinity.com/#find-a-hotspot.

 

We the Digital Citizens

Students can explore the amazing possibilities that come with using technology. They'll also learn from the Digital Citizens, who take a pledge to be safe, responsible, and respectful when traveling through the online world.

 


Additional Information

Click the files below to download other tech support resource documents.